Terms and Conditions

This website is created and controlled by Site Manage (we, us, our). By accessing our website and utilising our services, you agree to these Terms and Conditions laid out below. We may change these Terms and Conditions at our discretion and without notice. By continuing to use this website you accept the Terms and Conditions as they apply.

1. Limitation of Liability

We are not responsible to the user or anyone else for any loss or damage suffered by using this website or any of the material on the site. We exclude, to the maximum extent permitted by law, any liability that may arise because of the use of this website or the material on it.

2. Accuracy of Website Content

We aim to provide useful, accurate and current information; however, we make no guarantees about the representation of information, its quality, and the accuracy of the material on this website. Our team constantly monitor for relevant government and legislative changes and this website is updated regularly as per these outlined guidelines. Should you discover inaccurate content within our site, you can contact us at help@sitemanage.au or by filling in our enquiry form online.

3. Intellectual Property Rights

Unless we indicate otherwise, we own the copyright and other intellectual property rights in the material on this website. Some of the copyright in the material may be owned by someone else and as such, ownership will be referenced with the material.
For use of any content within our website, you must obtain full written consent from us before distribution.

4. Prohibited Actions

While visiting our website, you must not do or attempt to do anything that is wilfully unlawful, prohibited by the law or any act considered inappropriate including, but not limited to;

Any behaviour that constitutes a breach of an individuals’ or the company privacy including distribution of personal information without the consent of the appropriate parties,
Using our website to harass, threaten, offend, or discriminate against any individual or company,
Tampering with or modifying our site in any way, shape, or form, including the use of viruses, spam, piracy, or programming,
Using our site for commercial purposes without the written consent of the us,
Assisting or facilitating an individual or company to complete any of the above acts.

5. Links to and from our website

You may connect to our website from links in other third-party sites over which we have no control. Some links in this website may connect to other third-party sites.
The use of any third-party links on our website are used entirely at your own risk. We are not responsible for any loss or damage suffered by using a third-party link obtained through our website.

6. Hosting Inclusions

We provide managed hosting services, which includes;

Warranty of website and SSL certificate,
Payment and licenses for the essential plugins on the website,
Email support including the creation of new accounts for your domain in line with your relevant hosting fees package, support for email set up, password resetting and management,
Support including updating backend plugins and WordPress updates, support should the website experience errors and/or corruption and security checks and backups to maintain integrity of the website.

7. Payment Methods

We offer payment of invoices through EFTPOS, Direct Debit, and Cheque and Cash. Should clients wish to organise ongoing payment plans, they must be negotiated with us prior to services commencing and terms must be adhered to for the duration of the payment plan.

8. Refunds

Refunds will not be issued for services post completion. Should services completed not meet the satisfactory requirements as set out in the quotation or agreement, partial refund of monies for services may be negotiated with us. Monies paid as the deposit for services is non-refundable. Hosting fees paid in yearly amounts will not be refunded in the event that cancellation occurs prior to the end of the 12-month period. This includes both, client, and cancellations by us.

9. Suspension of Services

If a client is in breach of agreement for services or these outlined terms and conditions, Site Manage holds the rights to suspend the carrying out of the services and must promptly give to the client written or verbal notice of the suspension and details of the breach. Should the client remedy the breach, Site Manage must recommence services within a reasonable time frame.

Should a client choose to voluntarily suspend services with Site Manage before the end of their agreed hosting period, the client must sign the intent to terminate disclaimer. Once termination has been confirmed, we agree to provide all files associated with the website in a dropbox. We do not take responsibility for set up of the website with the new hosting provider. By signing the termination agreement, the client accepts to take responsibility for payment and future licensing of plugins within the site and support and maintenance of security for the website. We will not take responsibility for any loss or damage suffered to the client or the website after the termination disclaimer has been signed.

10. Cancellation

We reserve the right to cancel any agreement to which these terms and conditions apply at any time. Client will be provided with up to 60 days written or verbal notice of the intent to cancel services to allow sufficient time for the client to find another provider. We will not be held liable for any losses or damage suffered as a result of cancellation. Reasons for cancellation include, but are not limited to;

Default on payment of services,
Misinformation and malpractice by the client,
Engagement in any of the prohibited actions outlined in section 4 of these terms and conditions.

Should actions by the client be illegal or result in serious legal ramifications that negatively impact or put us in a position of significant financial loss, the 90 days notification period will become null and void and termination of services is effective immediately.

11. Contact

If you have any questions, comments, concerns or complaints about our website, service offering or these Terms and Conditions, you can contact us at help@sitemanage.au com or by filling in our enquiry form online.