Help for Clients

Select your mail Platform below for step by step instructions

Setting up Sitemanage email on Iphone

  1. Open the “Settings” app on your iPhone.
  2. Scroll down and tap on “Mail”.
  3. Tap on “Accounts” and then tap on “Add Account”.
  4. Select “Other” at the bottom of the list.
  5. Tap on “Add Mail Account” and enter your name, email address, password, and a description for the account.
  6. Select “IMAP” or “POP” as the account type. We recommend selecting “IMAP” for its sync capabilities across multiple devices.
  7. Under “Incoming Mail Server,” enter the following information:
  • Hostname: Your domain name (e.g. mail.yourdomain.com)
  • Username: Your full email address
  • Password: Your email account password
  1. Under “Outgoing Mail Server,” enter the following information:
  • Hostname: Your domain name (e.g. mail.yourdomain.com)
  • Username: Your full email address
  • Password: Your email account password

    9. Tap on “Next” to verify your account information.
    Choose which data you want to sync with your iPhone (e.g. Mail, Contacts, Calendars, etc.)
    10. Tap on “Save” to complete the setup.

After completing these steps, you should be able to access your cPanel email account from your iPhone’s Mail app.

Step by Step Screenshots

Click to enlarge

Setting up Sitemanage email on Android (Gmail)

  1. Open the “Settings” app on your Android device.
  2. Tap on “Accounts and Backup” from the list.
  3. Tap on “Manage Accounts”
  4. Tap on “Add account”.
  5. Select “Personal (IMAP/POP)”.
  6. Enter your cPanel email address and tap on “Next”.
  7. Select “Personal (IMAP)” and tap on “Next”.
  8. Enter your cPanel email password and tap on “Next”.
  9. Enter the following information in the “Incoming server settings” section:
    • Username: Your full email address
    • Password: Your email password
    • IMAP server: Your server’s hostname (e.g. mail.yourdomain.com)
    • Security type: SSL/TLS | Port: 993 (if Asked)
  10. Tap on “Next”.
  11. Enter the following information in the “Outgoing server settings” section:
    • SMTP server: Your server’s hostname (e.g. mail.yourdomain.com)
    • Security type: SSL/TLS | Port: 465 (if Asked)
  12. Tap on “Next”.
  13. Choose your account options and tap on “Next”.
  14. Enter your name and tap on “Next”.
  15. You’re done! You should now be able to send and receive emails from your cPanel email account in Gmail on your Android device.

Note: The specific steps may vary slightly depending on the version of the Gmail app you’re using, but the general process should be the same.

Setting up Sitemanage email in Outlook for Windows

  1. Open the Control Panel on your Windows computer.
  2. Click on “Mail” or “Mail (32-bit)” depending on your version of Windows.
  3. If there are no email accounts on the system the “Profiles” window will appear, add a new profile and give it a name
  4. The “Email Accounts” window will appear the account settings window.
  5. Choose “Manual setup or additional server types” and click “Next”.
  6. Select “POP or IMAP” as the account type and click “Next”.

    Fill in the following information:

    User Information: Your name: Enter your name Email Address: Enter your email address

    Server Information: Account Type: IMAP Incoming mail server: Enter your server’s hostname, such as “mail.yourdomain.com” Outgoing mail server (SMTP): Enter your server’s hostname, such as “mail.yourdomain.com”

    Logon Information: User Name: Enter your full email address Password: Enter your email password

  7. Click on “More Settings” and go to the “Outgoing Server” tab.
  8. Check the box next to “My outgoing server (SMTP) requires authentication”.
  9. Select “Use same settings as my incoming mail server”.
  10. Go to the “Advanced” tab and enter the following settings:

    Incoming server (IMAP): 993 Use the following type of encrypted connection: SSL

    Outgoing server (SMTP): 465 Use the following type of encrypted connection: SSL

  11. Click “OK” to save your settings.
  12. Click “Next” and Outlook will test your settings.
  13. If the test is successful, click “Close” and then “Finish” to complete the setup process.

That’s it! Your IMAP email account should now be set up in Outlook.

Setting up Sitemanage email in Outlook for MacOS

  1. Open Outlook on your macOS.
  2. Click on “Tools” in the menu bar and select “Accounts”.
  3. Click on the “+” button at the bottom left of the window to add a new account.
  4. Select “Email” as the account type and enter your email address and password in the respective fields.
  5. Click “Add Account”.
  6. In the “Incoming Server” section, select “IMAP” as the account type.
  7. In the “Incoming Server” field, enter your server’s hostname, such as “mail.yourdomain.com”.
  8. Enter your email address and password again in the respective fields.
  9. In the “Outgoing Server” section, enter your server’s hostname in the “Outgoing Server” field.
  10. Check the box next to “Use SSL to connect” for both incoming and outgoing servers.
  11. Set the “Port” number for incoming server to 993 and outgoing server to 465.
  12. Click “Add Account” and Outlook will test your settings.
  13. Once the test is successful, click “Done” to complete the setup.

That’s it! Your cPanel email account should now be set up in Outlook for macOS 

Step by Step Screenshots

Click to enlarge

Setting up Sitemanage email in Apple Mail

  1. OpenApple Mail on your macOS.
  2. Click on “Mail” in the menu bar and select “Preferences”.
  3. In the “Preferences” window, select “Accounts”.
  4. Click on the “+” button at the bottom left of the window to add a new account.
  5. Select “Email” as the account type and enter your email address and password in the respective fields.
  6. Click “Add Account”.
  7. In the “Incoming Server” section, select “IMAP” as the account type.
  8. In the “Incoming Server” field, enter your server’s hostname, this is “mail.mydomain.com.au”.
  9. Enter your email address and password again in the respective fields.
  10. In the “Outgoing Server” section, enter your server’s hostname in the “Outgoing Server” field. 
  11. Check the box next to “Use SSL to connect” for both incoming and outgoing servers.
  12. Set the “Port” number for incoming server to 993 and outgoing server to 465.
  13. Click “Add Account” and Outlook will test your settings.
  14. Once the test is successful, click “Done” to complete the setup.

That’s it! Your email account should now be set up in Apple Mail for macOS 16.7.1.2.

Step by Step Screenshots

Click to enlarge

Setting up Sitemanage email on Thunderbird

  1. Open Thunderbird on your computer.
  2. Click on the “File” menu at the top left corner and select “New” > “Existing Mail Account”.
  3. In the “Mail Account Setup” window, enter your name, email address, and password. Click on “Continue”.
  4. Thunderbird will try to automatically detect the settings for your email account. If it is not successful, select “Manual Config” at the bottom left corner and enter the following information:
  • Incoming server: select either “IMAP” or “POP3” depending on your preference.
  • Server hostname: enter the hostname of your email server, which is typically mail.yourdomain.com.
  • Port: enter the port number for your server, which is typically 993 for IMAP and 995 for POP3.
  • SSL: select “SSL/TLS” for the connection security.
  • Authentication: select “Normal password”.
  • Username: enter your full email address.
  1. Next, enter the settings for the outgoing server:
  • Server hostname: enter the hostname of your email server, which is typically mail.yourdomain.com.
  • Port: enter the port number for your server, which is typically 465.
  • SSL: select “SSL/TLS” for the connection security.
  • Authentication: select “Normal password”.
  • Username: enter your full email address.
  1. Click on “Done” to complete the setup process. Thunderbird will now connect to your email account and download your messages.

That’s it! Your cPanel email account should now be set up in Thunderbird and ready to use.

Step by Step Screenshots

Click to enlarge

Setting up Axigen email on Iphone

1 – Select “settings” from your home screen.

2 – Select the “mail” option from the settings menu.

3 – Select the “accounts” option from the mail menu.

4 – Select the “add account” option from the accounts menu.

5 – Select the “other” option from the add account menu

6 – Enter your provided email account information, Then select “next”.

7 – Tap IMAP, Enter your email server information (incoming: ax.email Outgoing: ax.email) email address and password, then select “next”.

8 – Select  “Save”.

9 – Go back to you home screen and select the “Mail” app.

10 – If email setup was successful the mail should should download if there is any.

Setting up Axigen email on Android (Gmail)

1 – Launch the Settings app on your device, Once it launches, tap on Cloud and Accounts.

2 – On the next screen, tap Accounts.

3 – Tap on Add Account, Then Select Personal (IMAP), near the bottom of the screen, as the Account Type.

4 – Enter your email address

5 –Enter your password

6 – Enter the following incoming settings:

Username: Your Email Address
Password: Your mailbox password
Server: ax.email
Tap Next

7 – Enter the following outgoing settings:

Make sure Require signin is enabled.

Username: Your Email Address
Password: Your mailbox password
SMTP Server: ax.email
Tap Next

8 – Select the options desired, and tap Next

9 – Account Name: Used to distinguish account from others in the device
Your name: Name to be displayed in outgoing messages
Tap Next

10 – You are all set! Go back to the main menu, open the Gmail app and your messages should start syncing. Please give it a few minutes to download data before troubleshooting.

Step by Step Screenshots

Click to enlarge

Setting up Axigen email on Outlook for windows

1 – Search Control Panel in the search bar.

2 – Select the ” view by” option and select large icons.

3 – Select the “Mail (Microsoft Outlook)” icon.

4 – The email profiles window will appear, Select Add.

5 – Give you new profile a name and click ok.

6 – Select “manual setup” and click next.

7 – Select POP or IMAP.

8 – Enter the following server details:
Your name: Name shown on outgoing emails
Email address: Your Email Address
Account Type: IMAP
Incoming Server: ax.email
Outgoing Server (SMTP): ax.email
Username: Your Email Address
Password: Your mailbox password

9 – Select More Settings, Then select the outgoing server tab then check “my outgoing server (SMTP) requires authentication”.

10 – Select the advanced tab and enter port numbers Incoming server: 993 select SSL/TLS Outgoing server: 465 SSL/TLS then click ok.

11 – Select close

12 – uncheck set up outlook mobile, then click finish

13 – You are all set! Go back to the main menu, open the Email app and your messages should start syncing. Please give it a few minutes to download data before troubleshooting

Setting up Axigen email in Outlook for iOS

Download the Outlook for iOS app from the App Store

1 – Once it downloads; open it, and tap the blue Get Started button.
2 – Enter your email address
3 – Tap Add Account
The app by default will use Exchange as the account type, we need to change it. Tap Not Exchange on the top right.
Then tap Change Account Provider
4 – Select IMAP
5 –Enter your mailbox password and a description of the account then enable the Advanced Settings slider
6 – Enter the following settings on the screen, as shown below:

Email: Your Email Address
Display Name: Your name
Description: something to help you distinguish the account

IMAP Incoming Server: ax.email
Username: Your Email Address
Password: Your mailbox password

SMTP Outgoing Server: ax.email
Username: Your Email Address
Password: Your mailbox password

Once you’re done, click the checkbox on the top right corner
7 – Tap Maybe Later to skip adding another account.
8 – You may go through the app tutorial by clicking on the arrow on the bottom right, or tap Skip to skip it.
9 – Once you see the Inbox of your mailbox, you are all set! It may take a few minutes to download mail depeding on a variety of factors

Step by Step Screenshots

Click to enlarge

1 – Launch Outlook 2016 for Mac
NOTE: If you do not have any accounts setup on Outlook 2016 for Mac, skip to Step 5
Select Preferences from the Outlook menu.

2 – Select Accounts

3 – Select Add Email Account

4 – Enter your email address

5 – Outlook will sometimes automatically select Exchange as the account type. Click on Not Exchange on the top right corner to switch the account type

6 – Select IMAP/POP at the bottom

7 – Enter the following details:

Type: IMAP
Email address: Your email address
Username: Your email address
Password: Your mailbox password
Incoming Server:
ax.email
for Axigen
secure.emailsrvr.com
for Rackspace
Port: 993
Use SSL to connect: Checked
Outgoing Server:
ax.email
for Axigen
secure.emailsrvr.com
for Rackspace
Port: 465
Use SSL to connect: Checked
Click Add Account.

8 – Click Done

9 – You’re done! You should see the main Outlook window and your email should begin downloading shortly. Please allow 15 minutes for email to download before troubleshooting.

Setting up Axigen email in Thunderbird

1 – Open Mozilla Thunderbird, Enter your name, email address and password and select Configure Manually.

2 – Enter the following server details:
Your name: Name shown on outgoing emails
Email address: Your Email Address
Password: your mailbox password
Incoming Server
Protocol: IMAP
Hostname: ax.email
Port: 993
Connection Security: SSL/TLS
Authentication Method: Autodetect
Username: Your Email Address
Outgoing Server
Hostname: ax.email
Port: 465
Connection Security: SSL/TLS
Authentication Method: Autodetect
Username: Your Email Address
Select Re-test

3 – Select Done

4 – Select Finish

5 – Select set as default

6 – You are all set! Go back to the main menu, open the Email app and your messages should start syncing. Please give it a few minutes to download data before troubleshooting

 

Step by Step Screenshots

Click to enlarge

Setup instructions for both of the email platforms we use at Site Manage (cpanel and Axigen) can we found below for all popular applications and devices. If you have followed the instructions below and you are still having trouble getting your email accounts configured give our friendly team a call. We will be able to assist you getting set up. 

Help for Clients »